Refund & Return Policy
We stand behind the quality of our parts. If an item does not meet expectations, contact us and we will work to make it right.
Return Window
Standard stock items may be returned within 30 days of delivery, provided the item is unused, in original packaging, and in resalable condition.
Items Not Eligible for Return
- Custom-ordered, built-to-spec, or non-stock items
- Electrical components that have been installed or powered on
- Items damaged due to misuse, incorrect installation, or lack of maintenance
- Products returned without prior authorization or original packaging
Defective or Damaged Items
If a part arrives defective or damaged in transit, contact us within 7 business days of delivery. Include clear photos of the item, packaging, and any visible damage. After review, we will arrange a replacement, exchange, or refund at no additional cost.
How to Request a Return
- Email info@ktpartslink.com or message us on WhatsApp with your order number and reason for return.
- Provide photos if the item is damaged, defective, or incorrect.
- Once approved, we will issue a Return Authorization and provide return instructions.
- Ship the item back using a trackable service. The buyer is responsible for return shipping unless the return is due to our error.
Refunds
Refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected. Original shipping charges are non-refundable unless the return is due to a mistake on our part.
Exchanges
If you received the wrong part or need a different specification, we will arrange an exchange once the original item is returned. Any price difference will be billed or refunded accordingly.
Questions?
Reach us at info@ktpartslink.com or via WhatsApp at +86 139 7207 1234.