Frequently Asked Questions
What is your MOQ (Minimum Order Quantity)?
There is no minimum order quantity. You can order a single part or bulk quantities.
What is your lead time?
Most items are in stock and ship within 1-3 business days. Custom or out-of-stock items may take 7-14 days.
Do you offer warranty?
Yes, all our parts come with a quality guarantee. Please contact us for specific warranty details.
Do you provide invoices?
Yes, we provide commercial invoices for all orders. Please provide your company information at checkout.
How do I track my order?
Tracking information is sent via email once your order ships. Visit our Track Order page.
I am in Mexico – do I need an RFC tax ID?
Yes, a valid RFC tax ID is required for customs clearance when importing to Mexico. Please provide it at checkout or in your RFQ.
How do I request a quote for large/heavy items?
Visit our Wholesale/RFQ page and fill out the form. We respond within 24 hours.
What payment methods do you accept?
We accept bank transfer (BACS). PayPal and Stripe will be available soon.