Shipping Policy

Shipping Policy

KT Auto Parts ships replacement parts, hydraulic components, PTO units, and fleet maintenance products to customers across North America, Latin America, and beyond. Orders are processed from our China-based fulfillment center Monday through Friday.

Processing Time

Orders are packed and shipped within 1–3 business days after payment confirmation. Custom or large-quantity wholesale orders may require additional lead time, which will be communicated in the quote.

Carriers & Transit Times

• United States: 5–10 business days via DHL, FedEx, UPS, or USPS
• Mexico & Canada: 7–12 business days via DHL, FedEx, or UPS
• Rest of World: 10–20 business days depending on destination and customs

Transit estimates begin once the carrier accepts the shipment and are not guaranteed. Peak seasons, customs inspections, and remote delivery zones may extend delivery windows.

Shipping Rates

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Shipping is calculated automatically at checkout from the order’s total weight and destination zone. There is no flat-fee bracket and no free-shipping threshold. Each zone uses a handling fee plus a per-kilogram charge:

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• Mexico: handling + / kg

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• United States & Canada: handling + / kg

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• Rest of World: handling + / kg

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The exact freight is displayed on the cart and checkout pages before you pay. If the carrier applies dimensional-weight (volumetric) pricing that changes the cost materially, we will confirm with you before shipping.

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Heavy / bulky parts (PTOs, hydraulic cylinders, large-quantity orders) are quoted individually — use the Request a Quote form and we will return pricing including freight. These items are not added to the cart directly.

Customs, Duties & Taxes

All shipments are delivered DAP (Delivered at Place). The buyer is responsible for import duties, customs clearance fees, local taxes, and any brokerage charges assessed by the destination country. Shipments to the United States may require an EIN or tax ID; European deliveries may require a VAT/EORI number. Providing a valid tax ID helps avoid customs delays.

Tracking

Tracking information is sent to the email address provided at checkout once the order ships. Use the Track Your Order page or contact us if tracking is not received within 3 business days.

Lost or Damaged Shipments

If a package arrives damaged, keep all packaging and contact us within 7 days with photos. Lost shipments must be reported within 14 days of the estimated delivery date so we can open a carrier claim.